lisaris srl

Lisaris (brand ROBOCALL) produces A.I. systems to improve customer contacts.

The main focus is the decrease of the cost-to-serve by :

-reducing transfer calls : the A.I. driven IVR replaces the traditional menu and routes the customer based on his question. This smart IVR can also deflect simple calls to standard answers.

-introducing cross-channel interactions : one interaction can combine multiple media to leverage self-service and push customers to cheaper media (chatbot, facebook messenger, SMS, Whatsapp, webform, ...).

Other applications are possible like automated outbound surveys, in/out crisis management, identity verification, ...

More info on www.robocall.be