Liberrex

Liberrex is a Tunisian SaaS company specialized in customer experience (CX), AI-powered customer engagement, and commercial performance solutions for banks, insurance companies, public institutions, and large service organizations.

The company develops modular and interoperable platforms that help organizations modernize customer journeys, optimize branch and call center operations, improve service quality, and increase commercial efficiency through data and artificial intelligence.

Liberrex’s core solutions include:

• - Customer Journey Management (queue management, appointments, branch orchestration, digital signage)
• - AI-powered analytics and customer feedback interpretation
• - Commercial network animation and performance management
• - Next Best Product / Next Best Action recommendation engines for financial institutions
• - Conversational AI and multilingual voice technologies, including Tunisian dialect support

Liberrex currently serves major financial institutions in Tunisia and is expanding across Francophone Africa and Europe through strategic partnerships and distributors.

The company’s vision is to become a leading African and MENA technology provider for intelligent customer experience and AI-driven engagement solutions, while enabling organizations to accelerate their digital transformation with scalable and secure SaaS technologies.